Shipping for orders over £50.00 is free within the UK
Shipping within the UK is £3.00
Shipping to Europe is £6.00
For the rest of the world £10.00
Can I return an item?
- you can return an item within 14 days after purchase; however: we would ask you to consider that every item is hand-made with a lot of love. Simple Animal will not cover the costs of the return and only items in perfect conditions can be returned.
Unsuitable items must be returned in perfect condition, suitable for resale with swing tags attached and in the original packaging. Postage on returns is payable by the customer as Simple Animal does not operate a free returns service.
If you do need to return any items, please return them by standard 2nd class post but request a proof of returns receipt from the post office. Please ensure you provide Simple Animal with your order number and reason for your return. If you are exchanging an item please contact Simple Animal via firstname.lastname@example.org so we can ensure we have the product available.
Returns need to be addressed to Simple Animal at
Simple Animal Design
Trident Business Centre
89 Bickersteth Road
London, SW17 9SH
Please note that postage and handling charges are direct costs and are therefore non-refundable. If you are exchanging an item, we will not charge you additional postage on your new order if it is with the UK. Any items to be exchanged will be sent out as soon as Simple Animal Design receives your returned item/s providing we have the alternative product in stock.We advise you to obtain a Proof of Posting Certificate when you return any goods to us.
If you request a refund, please allow 14 days for the money to be credited to your account.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged, please email email@example.com. Your statutory rights remain unaffected.
If an item is undelivered we will refund your account after 28 days.
How long does it take to despatch?
- Desppatch times can differ a bit, depending on stock levels. Some t-shirts are already printed and ready to go, others need to be printed, but generally the despatch time shouldn't exceed 3-5 working days. In case it takes longer, you will be notified via email. Also: if it is particularly urgent, please leave a note.